First Bank, one of the country’s largest banks, has announced a planned downtime for system maintenance.
Customers are asked to be patient during this time by the bank.
The downtime is required in order to upgrade the bank’s IT infrastructure in order to improve the banking experience for its customers.
According to a statement from First Bank, the maintenance will take place over the weekend, between 9:00 p.m. on Saturday, March 4, and 7:00 a.m. on Sunday, March 5, 2023.
Customers may find it difficult to conduct financial transactions through its banking services, including online banking, mobile banking, and ATM services, during this time.
The bank has assured its customers that all transactions initiated prior to the outage will be processed, and customers will receive transaction status alerts as soon as the system is operational.
The message to customers read:
“Dear value customers. We are running a scheduled maintenance on our platforms from 9:00 pm – 7 am on March 4 and 5, 2023. We will be back up and ready for you from 7 am”
First Bank also used the opportunity to caution its customers against revealing their vital banking details to anyone, stressing that it would not request them to do so.
It stated:
“Please note that under no circumstance will we ask for sensitive transaction details such as your account ID, Password, card PIN, Token generated numbers or One Time Password (OTP) from you via phone call, SMS or email.
“When in doubt, please call FirstContact on 01-4485500, 0700FIRSTCONTACT (0700347782668228), 07080625000 or send an email to [email protected].”