Staff of outsourcing firms providing call centre services to Airtel Nigeria, who were sacked last month, have resumed work today in Abuja, following an agreement which was reached between the Nigeria Labour Congress (NLC); their labour union; Airtel; and the outsourcing companies.
The staff, in conjunction with the NLC, had launched a series of protests last week, which saw a disruption in Airtel services in Abuja and some states in the north, as well as the picketing of some of its offices in several states.
More than 3,000 Airtel call centre workers were allegedly sacked recently by its business partners, Spanco Channel BPO and Tech Mahindra Nigeria.
The Nigeria Labour Congress (NLC) protested the sack and shut Airtel’s switch in Abuja last week, resulting in disruption of the company’s services.
The Federal Government had, earlier this week, ordered the management of Airtel Nigeria to recall the workers sacked by its partners. The House of Representatives had, last week, directed the company to do same.
Some of the call centre operators who were contacted confirmed that they were back at their desk and had already logged onto the system to begin attending to customers.
Meanwhile, President Goodluck Jonathan had, on Wednesday in a statement on his Facebook account, commended the decision of the company to recall the sacked workers.
Culled from Dailytimes